Receptionist At la Croix du Vieux H/F - 02

Homair est l'enseigne des campings en propre exploités par ECG, équipés de parcs aquatiques fantastiques et proposant un programme d'animations pour toute la famille.

Marvilla Parks is the brand of campsites operated by ECG, equipped with fantastic water parks and offering an entertainment program for the whole family.Position Overview

As a Reception Agent, you play a key role in the customer journey, ensuring a warm welcome, smooth check-in/check-out process, and an excellent guest experience from arrival to departure. You are also responsible for supporting internal and external communication on site, maintaining a high standard of service in line with HOMAIR's quality commitment.

Location:La Croix du Vieux , France Start Date: 15/03/2026 (approximate) Contract Length: 6 months

Key Responsibilities

Customer Service & Guest Relations

- Greet guests upon arrival with a smile and a professional, welcoming attitude
- Assist with check-ins and check-outs, including performing incoming and outgoing EDLs (inventory checks)
- Ensure accurate entry of customer data into RESALYS (contact details, booking info, etc.)
- Handle stay-related payments and promote ancillary sales
- Provide guests with information on local tourism, medical services, and other practical needs
- Respond to inquiries via phone, email, or in-person, and forward messages as required
- Support guests in resolving minor issues and direct concerns to relevant departments (maintenance, housekeeping, etc.)

Administrative & Operational Tasks

- Maintain accurate and timely records of customer complaints, feedback, and requests
- Ensure the reception area is clean, organized, and welcoming at all times
- Assist in promoting the campsite and HOMAIR services through a positive, customer-focused attitude
- Complete daily work time tracking and any other internal documentation
- Monitor cash handling and ensure the cash register is accurate at the end of each shift
- Uphold and follow all internal regulations and procedures set by the Reception Manager